Password Assistance

Last year students gained control over their own passwords. However, new students have not yet set their passwords to something they know. In order to facilitate an easier transition we will be setting up new students with temporary passwords.  If you are a returning student needing password assistance, please review the returning student information below. 

Basic Password Recovery Options

---

Returning 9th-12th Grade Students

1. Your password from last year will still work to start the year. Students can reset at any time to a new one. Remember, you will be asked to reset them every 60 days, you can check the ‘Account’ page in the SSO to see when you last changed your password and when you will have change it again.
2. If you are a returning student and have forgotten your password, please follow the steps below. ​​ 
   a. Look up your Password in Home Access Center (HAC). You can do this online using any device or by clicking on "Apps" menu on the bottom left of the Chromebook Screen and then clicking on "District Password Lookup" to access the Home Access Center password lookup.  Parents and students can find password information under the "Home" tab in "Additional Student Information" section when logging directly into HAC.
   b. If you are not able to get into HAC, please call your Class House.
   Freshman: 630-428-6408
   Sophomore: 630-482-6035
   Junior: 630-428-6874
   Senior: 630-428-6865
3. It is highly recommended that the students take time to reset their challenge questions to start the year – choose “Update Challenge Questions” on the ‘Account’ page in SSO. You only need to answer 6, not all 20.

New Students (to the District)

1. Log into Chromebook using your temporary password.
   Temporary Password Schema: last 4 digits of student ID + 2 digit birth day + first 3 letters of street name of home address (lower case).
   So, if your name is ​Willie Wildcat, you live on Skylane Dr., your birthday is on the 1st (01), and your ID is 12​3456 this would be your temporary login and password for a Chromebook and your Google Account.
   Account: ​​williewil3456​
   Chromebook Login: williewil3456​​@k12.ipsd.org
   Chromebook Password: 345601​​sky
2. Next Log into SSO online with temporary password. (Your SSO login will just be your account name and will not included the @k12.ipsd.org)
3. Answer 6 challenge questions. (see SSO Challenge Questions - Student)
4. Change temporary password to a new password only they know. (see SSO Password Reset - Student)
5. Students can also “claim” their HAC accounts. (see HAC Claim Account)
6. Additional information and help connected to the Home Access Center can be found here.

---

Note when changing passwords:

• SSO Password will reset immediately.
• Google Password reset can take up to 5 minutes.
  • Chromebooks initially may ask for new & old password to synch offline content.
• Other District passwords can take up to 15 minutes to reset.